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HOW IT WORKS

Start partnership with 5 simple steps. Our performance is based on openness, honesty and mutual trust. High quality is our primary priority.

Client
Requirements

requirements

We build mutual trust and define your needs. After learning the specifics and setting the overall goals, we are ready to present the primary offer.

Terms and
Conditions

requirements

We start with a baseline definition and benchmarking, continuously monitoring improvements. This enables us to achieve a low defect rate and always focus on efficiency and end result. Then we link benchmarking and KPIs through obtaining best practices as a basis for fixing measurements or for assessing the level of optimization. In the aftermath, we are ready to scale the conditions and discuss service level processes.

Document
Finalization

requirements

Upon negotiation completion, we move to the finalization of legal and supportive documents.

Implementation
Plan

requirements

While the document finalization is being done, we develop a step-by-step check-list to prepare for the project start. There we describe details regarding task responsibilities, dates, required time and monitoring process.

Execution

requirements

Once the main milestones are set, we start the actual realization of the plan. Additionally, the recruiting process might be checked along as the qualification of each team member. When the checklist is completed, we begin service provision. The client receives regular reports upon the agreed KPIs while we monitor whether the quality standards are maintained.

Execution Model
TRANSITION
MODIFICATION
OPERATIONS
IMPROVEMENT
UPGRADE

TRANSITION

01
We analyze current processes of a company. Our goal is to boost quality, shorten execution time and raise overall efficiency.

MODIFICATION

02
Our approach provides rapid development of ready-to-use best-practice templates that suit various business processes. With Six Sigma methodology, we use data and statistics to measure and transform operations.

OPERATIONS

03
Our expert team enables and leverages standardization and automation. We strive for excellence in our performance, carefully handling client’s data and implementing high-quality solutions.

IMPROVEMENT

04
We constantly measure the degree of efficiency and maturity of our processes. As a result, our team offers industry-proven solutions to improve end results and lower costs.

UPGRADE

05
Our team always reports performance data and KPIs to the client. Based on the collected data, we regularly offer improvements. Once agreed, we upgrade the processes to the brand new quality level.
IN DEVABIT, WE TAKE DATA SECURITY SERIOUSLY
We usually process data using remote access to ensure that data physically stays at the office of our client
We adopted best practices in creating secure physical and digital environments to prevent any potentional data misuse
To achieve organizational and process excellence in data security we constantly improve our data security system towards full compliance with ISO 27001 and ISO 27002
We created a completely paperless environment
Want to know more?
whitepaper

Whitepaper

Check out our exclusive research about one of the most cost-effective BPO destinations worldwide - Lviv, Ukraine. You will get access to the business insights, trends and industry best practices as featured by KPMG, Deloitte and Financial Times.

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