Project Manager (French-speaking)

MAIN RESPONSIBILITIES:

  • Management of translation orders according to customer requirements and group standards
  • Close collaboration with customers, teams, account managers and translators/linguists
  • Process improvement and linguistic quality optimization
  • Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
  • Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
  • Client relationship management and ownership of customer satisfaction
  • Spoken and written communication to be carried out in French

MAIN REQUIREMENTS:

  • University Degree in translation, management, business administration language/communication studies, or equivalent
  • Excellent knowledge of French. English would be a plus
  • 1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company
  • Experience in successfully managing customer relationships, including complaints
  • Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
  • Ability to prioritize tasks and workload, able to work in a changing environment
  • Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
  • Excellent computer literacy including advanced Microsoft Office skills
  • Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required

BENEFITS:

  • Challenging work in a developing company
  • Exciting projects involving the latest technologies
  • Professional skills development
  • Friendly, modern, and comfortable office
  • 15 working days of vacation and 10 sick leaves per year
  • English lessons
  • Company outings and team building
Olena

Olena Vavrychuk

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