PM Assistant

Customer:

The end customer is the European leader in professional translations and is one of the most dynamic businesses in the industry.

The company has a presence in 25 countries and on 3 continents (Europe, North America, and Asia) and distinguishes itself by its multi-local market approach, a unique trait that made it the preferred partner for many companies around the globe.

Project description:

End customer offers a wide range of language services, for all industries and sectors, including translation, localization, and interpretation. A company is an international leader in language and content solutions, services, and technologies.

We are renowned for excellent customer service and our use of cutting-edge technology to streamline processes, improve efficiency and communicate with various Project Managers to perform the needed activities.

The PM Assistant position requires special attention to detail to ensure 100% accuracy and overall quality for each task.

Main responsibilities:

• Management of translation orders according to customer requirements and group standards
• Close collaboration with customers, teams, account managers and translators/linguists
  
• Process improvement and linguistic quality optimization
• Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services
  
• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints
• Client relationship management and ownership of customer satisfaction
• Spoken and written communication to be carried out in French
  
• Work schedule: Monday to Friday (10:00 — 19:00)

Main requirements:

• Excellent knowledge of French and English. Other languages are a plus
• Working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider Company
• Experience in successfully managing customer relationships, including complaints
• University Degree in translation, management, business administration language/communication studies, or equivalent
• Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
• Ability to prioritize tasks and workload, able to work in a changing environment
  Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure
• Excellent computer literacy including advanced Microsoft Office skills

Previous use of CAT tools, including Trados Studio, XBench, or other industry-specific applications will be considered a plus but not required.

Benefits:

• Challenging work in a developing company
• Exciting projects involving the latest technologies
  
• Professional skills development
• Friendly, modern, and comfortable office
  
• 15 working days of vacation and 10 sick leaves per year
• English lessons
• Company outings and teambuilding