PM Assistant (Non-IT)

Project Description:

The end customer is the European leader in professional translations and is one of the most dynamic businesses in the industry.
The company has a presence in more than 20 countries and on 3 continents (Europe, North America, and Asia) and distinguishes itself by its multi-local market approach, a unique trait that made it the preferred partner for many companies around the globe.

Main responsibilities:

• Manage translation orders in line with customer requirements and company standards.
• Coordinate closely with customers and internal teams.
• Identify and implement process improvements.
• Organize, oversee, and monitor workflows and project timelines.
• Track key Service Delivery KPIs, including deadlines, productivity and customer complaints.
• Build and maintain strong client relationships, ensuring high levels of customer satisfaction.
• Communicate effectively in English, both written and spoken.

Main requirements:

• English level B2 (Upper-Intermediate) and above.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks, manage workload efficiently, and adapt to a fast-paced environment.
• Proactive, detail-oriented, highly organized, and capable of working under tight deadlines while staying calm under pressure.
• Experience in managing customer relationships, including handling complaints will be a plus.

Benefits:

• Challenging work in a developing company.
• Exciting projects involving the latest technologies.
• Professional skills development.
• Friendly, modern, and comfortable office.
• 15 working days of vacation and 10 sick leaves per year.
• English lessons.
• Company outings and team building.