End-to-End Data Management Solution for the World-Renowned Insurance Company
About the Customer:
The organizational structure of the client is built around truck insurance claims and risk management. They provide key premium services for drivers based on web-ratings.
Our main goal was to fully implement a fast and reliable data processing workflow.
Due to the lightning-fast pace of development, the company appeared to spend more time servicing existing clients rather than acquiring new ones. This resulted in an overloaded in-house back-office team. Our client was looking for an outsourcing service provider so that the company could focus on core activities.
How We Did It
We developed a unified database of MVRs (Motor Vehicle Reports) to easily manage insurance claims. Our experts were constantly monitoring and checking driving experience and past minor and major traffic violations of the company’s clients. The team was also verifying that none of the customer’s clients were in blacklists or held other insurance policies.
As a result, back-office operations’ efficiency related to data management improved by 20%. After over a year of smooth collaboration, our experts were able to set up and fully implement a fast and reliable data processing workflow. Over a thousand new applications were handled monthly, which led to a high level of customer satisfaction.
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